Narus Health Concierge Service

Narus Health’s Concierge Care program helps you navigate the complexities of healthcare. Narus works for you and coordinates your care needs with doctors, caregivers and pharmacists.

Members have access to the Narus Health Concierge Care team to:

  • Find a doctor or specialist
  • Discuss a health concern
  • Schedule an office visit
  • Get help with a bill or explanation of benefits (EOB)
  • Request a medication refill
  • Verification of Benefits (VOB)
  • Ask questions about co-pays and claims
  • Request a cost estimate for an upcoming procedure
  • Get assistance with various provider issues (e.g., list of network providers, scheduling appointments, providing VOB, nominate provider for network, etc.)
  • Find a facility that will accept Lucent Health-contracted benefits
  • Navigate pre-certification issues
  • Get support when a facility pushes back on accepting coverage
  • Coordinate with Lucent Health resources to conduct payment at point of service
  • Request a new or replacement ID card
Narus Health Concierge Care

Behavioral Health

Lucent Behavioral Health eBook
Lucent - Behavioral Health OnePager

Complex Care Help

As a Lucent Health member, if you have needs that are appropriate for Complex Care Management; anything from giving birth to managing a chronic illness to dealing with behavioral health issues – we can help!

Who uses Complex Care?

  • Maternity Care
  • Cardiovascular Disease
  • Cancer/Neoplasm
  • Metabolic and Endocrine Conditions
  • Respiratory Diseases
  • Gastrointestinal Diseases
  • Neurological Diseases
  • Diseases of the Genitourinary System
  • Infectious Diseases
  • Musculoskeletal Diseases
  • Behavioral Diseases
  • COVID-19
  • And other complex conditions

What does Complex Care Management Provide?

  • An individualized care plan
  • Assistance coordinating care needs
  • Assistance engaging doctors, specialists
  • A listening ear between doctor visits
  • Education & help understanding treatments, medications
  • Guidance with health benefits, coverage and bills
  • Resources to help caregivers practice self-care, and provide relief from fatigue and stress
  • Immediate access to a centralized place to organize and keep digital copies of your important papers
  • Medication trackers and dose reminders


Lucent Diabetes Ebook
High-Quality Care and
Education for Diabetes

Maternity Case Care

Lucent Maternity Case Management


Lucent Oncology Care Mgmt Ebook
Lucent Health Oncology OnePager

Precert (pre-certification)

Pre-Certification / Utilization

Mobile App

Narus Health Mobile App &
Self-Enrollment Guide

Contact: 888-585-3309 |