Narus Health Concierge Service
Narus Health’s Concierge Care program helps you navigate the complexities of healthcare. Narus works for you and coordinates your care needs with doctors, caregivers and pharmacists.
Members have access to the Narus Health Concierge Care team to:
- Find a doctor or specialist
- Discuss a health concern
- Schedule an office visit
- Get help with a bill or explanation of benefits (EOB)
- Request a medication refill
- Verification of Benefits (VOB)
- Ask questions about co-pays and claims
- Request a cost estimate for an upcoming procedure
- Get assistance with various provider issues (e.g., list of network providers, scheduling appointments, providing VOB, nominate provider for network, etc.)
- Find a facility that will accept Lucent Health-contracted benefits
- Navigate pre-certification issues
- Get support when a facility pushes back on accepting coverage
- Coordinate with Lucent Health resources to conduct payment at point of service
- Request a new or replacement ID card
Narus Health Concierge Care
Behavioral Health
Lucent Behavioral Health eBook
Lucent - Behavioral Health OnePager
Complex Care Help
As a Lucent Health member, if you have needs that are appropriate for Complex Care Management; anything from giving birth to managing a chronic illness to dealing with behavioral health issues – we can help!
Who uses Complex Care?
- Maternity Care
- Cardiovascular Disease
- Cancer/Neoplasm
- Metabolic and Endocrine Conditions
- Respiratory Diseases
- Gastrointestinal Diseases
- Neurological Diseases
- Diseases of the Genitourinary System
- Infectious Diseases
- Musculoskeletal Diseases
- Behavioral Diseases
- COVID-19
- And other complex conditions
What does Complex Care Management Provide?
- An individualized care plan
- Assistance coordinating care needs
- Assistance engaging doctors, specialists
- A listening ear between doctor visits
- Education & help understanding treatments, medications
- Guidance with health benefits, coverage and bills
- Resources to help caregivers practice self-care, and provide relief from fatigue and stress
- Immediate access to a centralized place to organize and keep digital copies of your important papers
- Medication trackers and dose reminders
Diabetes
Lucent Diabetes Ebook
High-Quality Care and
Education for Diabetes
Maternity Case Care
Lucent Maternity Case Management
Oncology
Lucent Oncology Care Mgmt Ebook
Lucent Health Oncology OnePager
Precert (pre-certification)
Pre-Certification / Utilization
Mobile App
Narus Health Mobile App &
Self-Enrollment Guide
Contact: 888-585-3309 | www.narushealth.com/concierge